TicketXPert.NET is a multilingual, web-based ticket system for your User Help Desk (UHD), customer service and product support for all sectors. TXP meets highest security- and quality standards: it is compatible with ITIL, based on .NET technology, includes Webservices and possesses a unique application architecture.

TXP`s ergonomic character is guaranteed by a .NET standardized User Interface (UI) and intuitive navigation with state of the art usability.

TXP Standard Edition is a ready to use Help Desk solution which can be integrated into your infrastructure today.

TicketXPert.NET`s service-oriented architecture (SOA) reflects newest technologies and is seamlessly integrated into the MS.NET framework. Authoring tools were C#, APS.NET, T-SQL, ADO.NET, XML and SOAP. A structure uncommitted to language is guaranteed by Microsoft Intermediate Language (MSIL) and Just-In- Time-Compiler (JIT). The applied methods (UML, ERM, n-Tier Model) optimize TicketXPert.NET regarding performance, availability, security, and in terms of changes in the database, program logic and user interface (UI).

This web-based solution makes easy compilation and editing of tickets (incidents, problems, changes, etc.) based on MS SQL possible. Tickets can be accessed, edited, delegated or closed by any Help Desk user at any time. Ticket templates can be freely designed with the Ticket Assistant Manager. Any Help Desk organization structure can be transparently displayed with various group levels and the triage function, based on LDAP (ADS or others).

The standard edition of TicketXPert.NET provides functions like filtering, audit trail, permission, history, and more in addition to the basic functions. The integrated TXP Configuration Manager enables an easy, completely web-based (following newest application conventions) configuration of all parameters, options, and permissions of TXP as follows:

	General Help Desk settings
	Incident-, problem-, change-management
	Service Level Management (SLM)
	Escalation
	Ticket Templates (Assistant for compilation)
	Containerticket
	Fast ticket compilation (Quick Ticket)
	Views of ticket lists
	LDAP user and group management (ADS or others)
	Role-based permission management
	News ticker
	Reporting (import, filters, categories)
	Mail2Ticket
	Templates for notifications
	Knowledge Base (KB)
	...

Administration and description of services, contracts and runtime can be carried out easily with TXP. Automatic test procedures ensure the maintaining of predefined response times; in case of transgression an individual escalation process is activated automatically.

The interactive Knowledge Base provides a full text search, history, FAQ and much more. Proactive proposed solutions including Rating efficiently decrease the Total Cost of Ownership (TCO) of the Help Desk. KB items can be detected through tickets or manually.

An analysis of statistics based on MS SQL Reporting Services facilitates the creation of various report templates. Reports are available with state of the art filters either dynamic or specific (absolute values), and with various types of graphics in CSV, DOC, XLS, TIFF, PDF, XML, Webarchive and HTML format. Any individual report template can be created and imported quickly and easily with the respectived Designer via the provided import interface.

The optimization of Service Desk performance is ensured through enhanced features like ticket container (centralizing tickets), ticket templates (Quick Ticket), notifications through various media (text messaging, e-mail, pager, etc.), integration of Outlook, 1Click ticket acceptance, Mail2Ticket and much more.

The function Mail2Ticket allows users and servers to generate tickets. Through TXP news important information like system failure can be published for various Help Desk participants via news ticker.

TicketXPert.NET Standard Edition is suited for all trades of all sizes that want to begin implementing a Service Desk solution today, without any customizing.

For clients who are evaluating a specific Service Desk solution within the context of a customization with individual Workflows we recommend the need-oriented TXP Enterprise Edition.